Coral Princess Cruises seek Manager- Group Hospitality & Operations

Manager, Group Hospitality & Operations

Coral Princess Cruises

Coral Princess Cruises is recognised as a pioneer in expedition cruising in Australasia, with a 30 year history of operational excellence. Last year, Coral Princess Cruises served over 5,000 customers across its fleet of 3 custom-designed small ships operating in the Great Barrier Reef, the Kimberley, Papua New Guinea, West Papua and the South Pacific. Our ships are well known for their professional service from a largely Australian and NZ crew, high quality cuisine using Australian ingredients, and itineraries featuring expert guided shore adventures.

As the company embarks on a new phase of growth, it now seeks an ambitious, detail orientated professional who wishes to step out of a pure hospitality service role, take on broader management responsibilities and help cement Coral Princess' reputation as Australia's premier boutique expedition ship operator.

Responsibilities:

• Responsibility for the pre-cruise and on-board customer experience across our 3 ships
• Designing and monitoring food and beverage service, and other hospitality amenities
• Helping in new itinerary planning
• Working with Senior Pursers to train service staff
• Sourcing and implementing innovative new service programmes
• Participating more broadly in company-wide business planning activities

Requirements:

• At least 7 years of professional experience in luxury hospitality; marine experience preferred but not required
• At least 4 years' experience leading service teams of at least 30 staff
• Some experience working in Asia preferred
• Very high attention to detail
• Ability to handle challenges of managing multiple marine environments
• Good business judgment